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ICP

Ideal Customer Profile · ideal client profile

ICP (Ideal Customer Profile) - profile of an ideal client: company size, industry, decision maker position, budget size, pain points.

ICP - Ideal Customer Profile, ideal client profile. Not to be confused with buyer persona (which is broader and includes psychographics). ICP is the hard criteria of a company or person to target with marketing.

For b2b ICP it is usually: industry, company size (by revenue or staff), region, technology stack, size of marketing budget, decision-maker position.

For b2c ICP: age, income, location, behavioral characteristics (for example, for gaming - frequency of play, average bill for hardware over the last 12 months).

The main mistake marketers make is too broad an ICP. In my practice, I have seen many times: “our target audience is men 25–45 in large cities with an above-average income.” This is not ICP, this is the population of the country.

Hard ICP in my current projects: for b2b SaaS - “marketing director in an e-com or SaaS company of 50–500 people, performance budget 2M+ ₽/month, region Russia or CIS.” These are 5-10 thousand companies in the country, you can work with them individually without eroding the budget for mass targeting.

Frequently asked questions about ICP

What is ICP?+
ICP - Ideal Customer Profile, strict criteria for an ideal client: industry, company size, decision maker position, budget, region. Not to be confused with buyer persona - ICP is a “filter”, persona is a “portrait”. ICP answers the question “who do we sell to”, persona – “how do we talk”.
How to create an ICP?+
You take the 30-50 best clients (by revenue and retention), find common characteristics: industry, size, decision maker position, path to purchase. If 70% of the best clients are e-coms with a team of 30-100 people, this is the core of the ICP.
How is ICP different from the target audience?+
The target audience is a wide group of “men 25-45 in Moscow.” ICP is a narrow profile with specific parameters. You target direct sales and ABM on ICP, and outreach campaigns on target audiences. ICP is a subset of CA.

Related terms

Where is it understood in practice?

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